All mattresses are considered final sale. Any approved exchanges will be from the manufacturer’s warranty coverage.
We categorize in-stock items as the ones that are available for immediate pick-up/delivery and are part of our stock program at our warehouse. After purchase, if unhappy with the product, customers can return for an in-store credit or exchange within 3 days of their purchase.
All returns & exchanges, will be subjected to a deduction of shipping costs and 20% restocking fees. Please ensure that the products are in their original condition and packaging. Customer is responsible for any shipping costs associated with shipping the product back to our location at MSB Trading Ltd.
Our custom-order products items are all final sale. These cannot be returned, canceled or exchanged.
CLEARANCE / AS-IS ITEMS
All clearance and as-is items are considered final sale. No refunds and exchanges are applicable on them.
NOTE TO CUSTOMERS:
Please be aware that the natural characteristics of leather, marble, and wood make them have slight variations and are thus, not considered as defects. Also, colors and textures of product may appear slightly different under lighting in your home than on a display screen and under lighting.
If any item(s) arrive damaged or defective, simply note any damage upon delivery and email pictures of the defective product to firstname.lastname@example.org within 3 days of receiving items.